DELIVERY

In order to make purchasing from us as easy as possible we are pleased to provide you with 2  delivery options .

FREE UK Delivery for all orders!

  • Zone 1 - Standard UK Delivery (3-5 Working Days) Free
  • Zone 1 Express Delivery - Normally delivered in 1 - 2 Working Days £4.99 inc. VAT. Not available for Highlands and Islands.
  • Channel Islands - Standard Delivery - (4 - 6 Working days) - £18.99
  • Southern Ireland - Standard Delivery - (5 - 7 Working days) £9.99 inc VAT
  • France - Standard Delivery - (7 - 10 Working Days) - £24.99
  • Spain - Standard Delivery - (7 - 10 Working Days) - £34.99

PLEASE NOTE -  There are no parcel collections or deliveries on Bank holidays

CLICK AND COLLECT

Our Click & Collect service is FREE!

If you order before 3pm you'll be able to collect your order the following day after 9am from our store. All orders will be held for four days. (Click here for our store opening hours)

You will need to bring along the payment card that you used when you placed your order and a copy of your order summary.

Caravanstuff4u offers a Click & Collect service to its customers on all website orders paid for using a valid debit or credit card. This option is not currently available  for customers wishing to pay using Paypal.

When placing an order on our website, customers will be given the option to choose our Click & Collect service, which will allow them to collect their chosen goods from our store on the next working day after placing their order if those goods are in stock.

On receipt of a Click & Collect order, our store will reserve the chosen parts and hold them for collection for four days following receipt of the order.  – If the goods have not been collected by this time they will be put back into stock and may be sold to another customer.

Caravanstuff4u will make every effort to ensure that selected products are available for collection as indicated. However, from time to time it may not be possible to locate a particular item in-store. In such instances Caravanstuff4u will make every effort to contact customers to advise them of the situation and where possible, offer an alternative. Caravanstuff4u cannot be held liable for journey costs or time lost in instances where products are unavailable.

AVAILABILITY

We aim to hold all items in stock, however should an item become out of stock or more popular than we expected, there may be occasional delays when ordering.  Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

If the item you are looking for does not appear on the website, this maybe because it is out of stock or we do not stock this item, please call us as we can order items for you. 01684 311000

RETURNS

Any unwanted item can be returned within Thirty days of receipt for a full refund of the purchase price (excluding postage and packing charges).

The item should be complete and unused in its original unopened packaging and a returns authorisation should be obtained beforehand.

If an item is faulty please contact us for a Returns Authorisation number and we will ask you to either post the item back to us or we will arrange a courier to collect the item.

Upon receipt, the item will be tested and if found to be faulty will be replaced or refunded (in full including return postage costs originally borne by you).

If found not to be faulty you will be given the option of having the item returned to you at your cost or a refund (less 20% restocking charge and all postage costs).

Payments

Secure online shopping with Sage Pay

Sage Pay makes shopping online safe: the following information is copied from SagePay offical website here.

What is Sage Pay?

Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. They process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. They all rely on Sage Pay to keep their money moving and help them to tackle online card fraud, ensuring that the payment process is safe and easy for you — their customer.

Making it safe to shop online

Sage Pay ensures that your card details are not compromised. Sage Pay encrypts every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.

Sage Pay also automatically provides all of its customers with fraud prevention tools — what that means for you is that if your card has been compromised somewhere else, our e-tailers are using technology that will help to prevent your details from being illegally used on their own site.

Contact details and opening hours


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